Table Of Contents:

Organization Type (choose one)

Responses	Total
# Total	56
Valid / Blank	54%    46%
Personal	57%
Business	20%
Non Profit Organization	7%
Educational	17%

How many email accounts do you have with us?

Responses	Total
# Total	56
Valid / Blank	34%    66%
Mean	5.74

How many individuals access the Internet through this account?

Responses	Total
# Total	56
Valid / Blank	29%    71%
Mean	10.31

What type of account do you have with us? (check all that apply)

Responses	Total
# Total	56
Valid / Blank	100%  0%
Normal modem dialup	30%
Full-time modem dialup	20%
ISDN	14%
T1	5%

What Operating systems do you use (check all that apply)

Responses	Total
# Total	56
Valid / Blank	100%  0%
UNIX	4%
OS/2	0%
Windows	39%
Macintosh	7%
Other	2%

What Email Systems are in use at your site (check all that apply)

Responses	Total
# Total	56
Valid / Blank	100%  0%
Eudora	14%
MS Mail	2%
Lotus Notes	2%
Netscape	11%
Microsoft Explorer	13%
Microsoft Exchange	2%
Microsoft Outlook	21%
Pegasus (Pmail)	2%
Pine	2%
Other	4%

How did you first hear about us? (choose one)

Responses	Total
# Total	56
Valid / Blank	41%    59%
Computer user Magazine	39%
News Paper	0%
Trade Show	13%
TV	4%
Yellow Pages	9%
Word of Mouth	4%
From another customer	13%
Other	17%

Why did you choose us as your internet service provider? (choose one)

Responses	Total
# Total	56
Valid / Blank	46%    54%
Cost	31%
Customer Service	27%
Features	12%
Reliability	19%
No Busy Signals	12%

Can you currently send Faxes from your email system?

Responses	Total
# Total	56
Valid / Blank	46%    54%
Yes	38%
No	62%

Can you currently send messages to pagers from your email system?

Responses	Total
# Total	56
Valid / Blank	48%    52%
Yes	56%
No	44%

Is your current email system integrated with your phone system?

Responses	Total
# Total	56
Valid / Blank	45%  55%
Yes	48%
No	52%

Would you recommend us to a friend?

Responses	Total
# Total	56
Valid / Blank	45%  55%
Yes	84%
No	16%

How many people have you referred to us?

Responses	Total
# Total	56
Valid / Blank	32%    68%
Mean	295.94

How would you rate our Billing department/practices? (choose one)

Responses	Total
# Total	56
Valid / Blank	43%    57%
Very Good	25%
Good	42%
Average	33%
Poor	0%
Very Poor	0%

Do you have any comments about our billing department/practices? (respond below)

How would you rate our customer service? (choose one)

Responses	Total
# Total	56
Valid / Blank	39%    61%
Very Good	36%
Good	36%
Average	27%
Poor	0%
Very Poor	0%

Do you have any comments about customer service? (respond below)

How do you rate our technical support? (choose one)

Responses	Total
# Total	56
Valid / Blank	41%    59%
Very Good	30%
Good	39%
Average	26%
Poor	4%
Very Poor	0%

How many times per year do you require technical support from us?

Responses	Total
# Total	56
Valid / Blank	23%    77%
Mean	5.00

Do you have any comments about our technical support? (respond below)

Do you have any other comments or suggestions? (respond below)

Finally, may we send you more surveys like this in the future? (choose one)

Responses	Total
# Total	56
Valid / Blank	46%    54%
No, I get to much email already	38%
Yes, Once a year	19%
Yes, Once every 6 months	12%
Yes, Once every 3 months	4%
Yes, Monthly	27%