Table Of Contents:
| Q1 |
1. Management in my Department creates an environment for excellence |
| Q2 |
2. Bob's Pizza Shack is making the changes necessary to compete effectively. |
| Q3 |
3. I understand the directions and plans for Bob's Pizza Shack as |
| Q4 |
4. I agree with direction and plans for Bob's Pizza Shack as stated |
| Q5 |
5. My immediate supervisor encourages continuous improvement. |
| Q6 |
6. My work group receives adequate feedback from internal customers. |
| Q7 |
7. My work group uses feedback from internal our customers to improve |
| Q8 |
8. My work group receives adequate feedback from external customers. |
| Q9 |
9. My work group uses feed back from our external customers to improve |
| Q10 |
10. Where I work I feel encouraged to come up with new and better ways |
| Q11 |
11. Where I work there is no penalty for failure that might discourage |
| Q12 |
12. I believe Bob's excellence process can help us improve. |
| Q13 |
14. I have received the training I need to do a quality job. |
| Q14 |
15. I have made a suggestion to improve my work group's practices |
1. Management in my Department creates an environment for excellence
| # Total |
128 |
| Valid / Blank |
| 66% |
 |
 |
|
34% |
|
| Strongly agree |
| 42% |
|
|
|
| Agree |
| 29% |
|
|
|
| Neither Agree nor Disagree |
| 15% |
|
|
|
| Disagree |
| 7% |
|
|
|
| Strongly Disagree |
| 7% |
|
|
|
2. Bob's Pizza Shack is making the changes necessary to compete effectively.
| # Total |
128 |
| Valid / Blank |
| 65% |
|
|
35% |
|
| Strongly agree |
| 19% |
|
|
|
| Agree |
| 43% |
|
|
|
| Neither Agree nor Disagree |
| 22% |
|
|
|
| Disagree |
| 11% |
|
|
|
| Strongly Disagree |
| 5% |
|
|
|
3. I understand the directions and plans for Bob's Pizza Shack as
| # Total |
128 |
| Valid / Blank |
| 60% |
|
|
40% |
|
| Strongly agree |
| 19% |
|
|
|
| Agree |
| 34% |
|
|
|
| Neither Agree nor Disagree |
| 25% |
|
|
|
| Disagree |
| 14% |
|
|
|
| Strongly Disagree |
| 8% |
|
|
|
4. I agree with direction and plans for Bob's Pizza Shack as stated
| # Total |
128 |
| Valid / Blank |
| 57% |
|
|
|
43% |
|
| Strongly agree |
| 21% |
|
|
|
| Agree |
| 30% |
|
|
|
| Neither Agree nor Disagree |
| 19% |
|
|
|
| Disagree |
| 19% |
|
|
|
| Strongly Disagree |
| 11% |
|
|
|
5. My immediate supervisor encourages continuous improvement.
| # Total |
128 |
| Valid / Blank |
| 57% |
|
|
|
43% |
|
| Strongly agree |
| 19% |
|
|
|
| Agree |
| 26% |
|
|
|
| Neither Agree nor Disagree |
| 22% |
|
|
|
| Disagree |
| 21% |
|
|
|
| Strongly Disagree |
| 12% |
|
|
|
6. My work group receives adequate feedback from internal customers.
| # Total |
128 |
| Valid / Blank |
| 52% |
|
|
|
48% |
|
| Strongly agree |
| 22% |
|
|
|
| Agree |
| 34% |
|
|
|
| Neither Agree nor Disagree |
| 15% |
|
|
|
| Disagree |
| 16% |
|
|
|
| Strongly Disagree |
| 12% |
|
|
|
7. My work group uses feedback from internal our customers to improve
| # Total |
128 |
| Valid / Blank |
| 54% |
|
|
|
46% |
|
| Strongly agree |
| 17% |
|
|
|
| Agree |
| 32% |
|
|
|
| Neither Agree nor Disagree |
| 25% |
|
|
|
| Disagree |
| 19% |
|
|
|
| Strongly Disagree |
| 7% |
|
|
|
8. My work group receives adequate feedback from external customers.
| # Total |
128 |
| Valid / Blank |
| 55% |
|
|
45% |
|
| Strongly agree |
| 17% |
|
|
|
| Agree |
| 27% |
|
|
|
| Neither Agree nor Disagree |
| 20% |
|
|
|
| Disagree |
| 23% |
|
|
|
| Strongly Disagree |
| 14% |
|
|
|
9. My work group uses feed back from our external customers to improve
| # Total |
128 |
| Valid / Blank |
| 55% |
|
|
45% |
|
| Strongly agree |
| 19% |
|
|
|
| Agree |
| 36% |
|
|
|
| Neither Agree nor Disagree |
| 10% |
|
|
|
| Disagree |
| 19% |
|
|
|
| Strongly Disagree |
| 17% |
|
|
|
10. Where I work I feel encouraged to come up with new and better ways
| # Total |
128 |
| Valid / Blank |
| 53% |
|
|
|
47% |
|
| Strongly agree |
| 28% |
|
|
|
| Agree |
| 29% |
|
|
|
| Neither Agree nor Disagree |
| 13% |
|
|
|
| Disagree |
| 9% |
|
|
|
| Strongly Disagree |
| 21% |
|
|
|
11. Where I work there is no penalty for failure that might discourage
| # Total |
128 |
| Valid / Blank |
| 52% |
|
|
|
48% |
|
| Strongly agree |
| 22% |
|
|
|
| Agree |
| 22% |
|
|
|
| Neither Agree nor Disagree |
| 25% |
|
|
|
| Disagree |
| 19% |
|
|
|
| Strongly Disagree |
| 10% |
|
|
|
12. I believe Bob's excellence process can help us improve.
| # Total |
128 |
| Valid / Blank |
| 54% |
|
|
|
46% |
|
| Strongly agree |
| 19% |
|
|
|
| Agree |
| 28% |
|
|
|
| Neither Agree nor Disagree |
| 23% |
|
|
|
| Disagree |
| 17% |
|
|
|
| Strongly Disagree |
| 13% |
|
|
|
14. I have received the training I need to do a quality job.
| # Total |
128 |
| Valid / Blank |
| 54% |
|
|
|
46% |
|
| Strongly agree |
| 23% |
|
|
|
| Agree |
| 32% |
|
|
|
| Neither Agree nor Disagree |
| 16% |
|
|
|
| Disagree |
| 13% |
|
|
|
| Strongly Disagree |
| 16% |
|
|
|
15. I have made a suggestion to improve my work group's practices
| # Total |
128 |
| Valid / Blank |
| 55% |
|
|
45% |
|
| Strongly agree |
| 23% |
|
|
|
| Agree |
| 26% |
|
|
|
| Neither Agree nor Disagree |
| 26% |
|
|
|
| Disagree |
| 16% |
|
|
|
| Strongly Disagree |
| 10% |
|
|
|